Cookie Policy

Last updated: January 2025

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience by remembering your preferences and enabling essential website functionality.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for our website to function properly. They enable basic features like page navigation, form submission, and security. Without these cookies, our website cannot operate correctly.

Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often and if users receive error messages. This data helps us improve our website's performance and user experience.

Functionality Cookies

These cookies allow our website to remember choices you make and provide enhanced, more personalized features. For example, they may remember your location or language preferences.

Solar System Analytics Cookies

For customers with installed solar systems, we use specialized cookies to:

• Track solar energy production and consumption data
• Provide personalized energy efficiency recommendations
• Monitor system performance and maintenance alerts
• Generate customized solar reports and analytics

Third-Party Cookies

Our website may include content from third-party services such as Google Maps for location services, weather APIs for solar production estimates, and social media platforms. These services may set their own cookies on your device.

Managing Your Cookie Preferences

You can control cookie settings through:

• Browser Settings: Most web browsers allow you to manage cookies through their settings menu
• Our Cookie Banner: When you first visit our site, you can choose your cookie preferences
• Opt-out Links: Some third-party cookies can be managed through industry opt-out programs

Cookie Retention

Different cookies have different retention periods:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period (usually 1-24 months)
• Solar Analytics Cookies: Retained for up to 2 years to provide meaningful energy usage insights

Impact of Disabling Cookies

If you choose to disable cookies:

• Some website features may not function properly
• You may need to re-enter information more frequently
• Personalized solar recommendations may not be available
• System monitoring and alerts may be limited

Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or relevant laws. We will notify users of significant changes through our website or by email.

Contact Information

For questions about our Cookie Policy or to exercise your privacy rights:

Email: [email protected]
Phone: 1300 SUN POWER (786 769)
Address: Level 12, 485 Collins Street, Melbourne, VIC 3000, Australia