Privacy Policy

Last updated: January 2025

Information We Collect

Personal Information

When you use our services, we may collect:

• Contact details (name, email, phone, address)
• Property information (size, location, energy usage)
• Solar system preferences and requirements
• Financial information for quotes and installations
• Communication records and service history

Solar System Data

For customers with installed systems, we collect:

• Energy production and consumption data
• System performance metrics and diagnostics
• Weather and environmental conditions
• Maintenance and service records

Technical Information

We automatically collect:

• IP address and location data
• Browser type and device information
• Website usage patterns and preferences
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information to:

• Provide solar consultation and installation services
• Design customized solar solutions for your property
• Monitor and maintain your solar system performance
• Send service updates, maintenance alerts, and energy reports
• Process payments and manage customer accounts
• Improve our services and develop new offerings
• Comply with legal and regulatory requirements

Information Sharing and Disclosure

We may share your information with:

• Service Partners: Licensed electricians, equipment suppliers, and installation teams
• Financial Institutions: For solar financing and payment processing
• Government Agencies: For rebate applications and compliance reporting
• Third-Party Services: Analytics, customer support, and marketing platforms

We never sell personal information to third parties for their marketing purposes.

Data Security and Protection

We implement comprehensive security measures including:

• Encrypted data transmission and storage
• Access controls and authentication systems
• Regular security audits and vulnerability assessments
• Staff training on privacy and security practices
• Secure backup and disaster recovery procedures

Your Privacy Rights

Under Australian Privacy Law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Solar System Data Usage

Your solar system data is used to:

• Provide real-time performance monitoring
• Generate personalized energy efficiency recommendations
• Identify and resolve system issues proactively
• Calculate environmental impact and savings reports
• Improve solar technology and service offerings

Data Retention

We retain your information for:

• Customer Records: 7 years after account closure for legal compliance
• Solar System Data: For the system warranty period plus 2 years
• Marketing Data: Until you opt-out or request deletion
• Financial Records: As required by Australian taxation law

International Data Transfers

Some of our service providers may process data outside Australia. When this occurs, we ensure appropriate safeguards are in place through:

• Standard contractual clauses
• Adequacy decisions for data protection
• Certification schemes and codes of conduct

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through email or prominent website notices.

Contact Information

For privacy-related inquiries or to exercise your rights:

Privacy Officer
Email: [email protected]
Phone: 1300 SUN POWER (786 769)
Mail: Level 12, 485 Collins Street, Melbourne, VIC 3000, Australia