Terms of Service
Last updated: January 2025
Agreement to Terms
By accessing and using SunPower Australia's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.
Services Description
SunPower Australia provides:
- Solar energy system consultation and design
- Solar panel and equipment installation services
- System monitoring and maintenance support
- Energy efficiency analysis and reporting
- Customer support and technical assistance
Solar Installation Services
Consultation Process
All solar installations begin with a comprehensive property assessment including:
- Roof condition and structural analysis
- Energy usage evaluation and system sizing
- Electrical system compatibility assessment
- Permits and regulatory compliance review
Installation Timeline
Installation timelines vary based on:
- System size and complexity
- Permit approval processes
- Weather conditions and seasonal factors
- Equipment availability and supply chain
Customer Obligations
Customers agree to:
- Provide accurate property and energy usage information
- Ensure safe access to installation areas
- Obtain necessary approvals from relevant authorities
- Maintain adequate insurance coverage during installation
- Comply with local building codes and regulations
- Allow reasonable access for maintenance and inspections
Warranties and Performance Guarantees
Equipment Warranties
- Solar Panels: 25-year performance warranty
- Inverters: 10-15 year manufacturer warranty
- Installation Workmanship: 10-year comprehensive warranty
- Monitoring Systems: 5-year technical support warranty
Performance Standards
Solar systems are designed to meet specific performance criteria based on:
- Australian solar radiation data and climate conditions
- Industry-standard performance modeling software
- Clean Energy Council guidelines and standards
Payment Terms
Payment terms include:
- Deposit: Required upon contract signing (typically 20-30%)
- Progress Payments: Due at specified installation milestones
- Final Payment: Due upon system commissioning and grid connection
- Financing Options: Available through approved partners
System Monitoring and Data
Our monitoring services include:
- Real-time system performance tracking
- Automated alerts for system issues
- Monthly and annual energy production reports
- Comparative analysis and optimization recommendations
Limitation of Liability
SunPower Australia's liability is limited to:
- Direct damages resulting from our services
- The total amount paid for our services
- Claims made within the warranty period
We are not liable for:
- Weather-related performance variations
- Changes in electricity tariffs or feed-in rates
- Damage from extreme weather events or acts of nature
- Third-party equipment failures outside our control
Force Majeure
We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:
- Natural disasters and extreme weather events
- Government regulations and permit delays
- Supply chain disruptions and equipment shortages
- Public health emergencies and travel restrictions
Intellectual Property
All system designs, monitoring software, and proprietary technology remain the intellectual property of SunPower Australia. Customers receive a license to use our technology solely for their installed solar system.
Termination
Either party may terminate services under specific conditions:
- Material breach of contract terms
- Failure to make required payments
- Unsafe site conditions that cannot be remedied
- Regulatory changes affecting system legality
Dispute Resolution
Disputes will be resolved through:
- Direct negotiation between parties
- Mediation through approved services
- Australian courts with jurisdiction in Victoria
Governing Law
These terms are governed by Australian law and the laws of Victoria. Any legal proceedings will be conducted in Victorian courts.
Contact Information
For terms-related questions:
Legal Department
Email: [email protected]
Phone: 1300 SUN POWER (786 769)
Mail: Level 12, 485 Collins Street, Melbourne, VIC 3000, Australia